Tap to unmute

Never Build a PC for Family

Umieść na stronie
  • Opublikowany 27 lut 2023
  • Linus and Luke discuss the frustration of building a PC as a favour and becoming “forever tech support.”
    Watch the full WAN Show: • I Want To Be A Co...
    ► GET MERCH: lttstore.com
    ► LTX 2023 TICKETS AVAILABLE NOW: lmg.gg/ltx23
    ► GET EXCLUSIVE CONTENT ON FLOATPLANE: lmg.gg/lttfloatplane
    ► OUR WAN PODCAST GEAR: lmg.gg/wanset
    Twitter: linustech
    Facebook: LinusTech
    Instagram: linustech
    TikTok: www.tiktok.com/@linustech
    Twitch: www.twitch.tv/linustech
  • Nauka i technikaNauka i technika

Komentarze • 1 578

  • david artis
    david artis 29 dni temu +2521

    I am a structural engineer and a trained carpenter. Family and friends ask me to do drawings and work on their house. They never pay me for my time and always without fail complain about something. It got to the point I refused to help them unless something had become a safety problem. Then I would get it to where it would no longer be a safety issue and tell them to hire someone. I once completely renovated my sisters house. Took it to the exterior walls and rebuilt it, for free. I heard nothing but complaints for years after. I fixed a friend of mines rotted floor and designed an extension to their house for them. Got it though all of the permit process up to the construction phase. His now ex wife complained to me for years about everything that she never asked for. I did that for free to. I will never do it again. I live in a condo now and I won't even work on joint area anymore because I would hear someone complain that they could see where I brushed around the window. Long story short never do favors as they are never one offs.

    • Michael m
      Michael m Dzień temu

      It sounds like you have awful family and friends. My family does things like this for each other all the time but we always offer help to each other and we remember when the other person did something for us. There are a couple people in my family that take advantage, but I just told them because of their ungrateful behavior that I was no longer going to help them with things. It’s not that you should never do things for people. It’s that you should realize when those people are screwing you over. It sounds like you might not be a very good judge of character or you’re a push over. The fact that you allowed your family members and friends to treat you that way it’s kind of sad. Hopefully you’ve learned to stand up for yourself and have found better people.

    • unotimestwo *
      unotimestwo * 2 dni temu

      bro let himself get walked over, multiple times, again and again, by different people. Gotta treat everyone as a client even if they’re your best friend or a blood relative

    • Lilmeat
      Lilmeat 4 dni temu

      I built PCs for my friends. Keep in mind this was my first time building PCs and I built 3 in one day. Abojt 10-12 hours to do them. Bunch of fans and all had expensive parts, I know that for 2 of them I forgot to format the extra ssds they bought lolol, I’ll never tell them. When they figure it out I’ll just tell em I forgot an you Google how to format them. If I tell them now they’ll annoy me, they’ll want me to fix it immediately. It’s been like 4 months since I built those PCs an they haven’t found out yet

    • Tera
      Tera 6 dni temu

      If you’re good at something never do it for free.

  • Ayxrex
    Ayxrex 28 dni temu +313

    I’m glad I learned this lesson when I was in high school. Was never popular until people found out I new how to build pcs and fix tech. I started getting calls from random numbers from classmates that have never spoken to me before, asking for troubleshooting tips or favors. The last straw was when a friends brother, who has asked for favors for months now, texted me to ask me to install a Wi-Fi adapter. That’s right, a usb Wi-Fi adapter that you just plug into your mobo, that’s it. I was so dumbfounded , that I decided to tell him yes but I have to charge him due for my time. He asked how much, I said 200$ thinking he would say no and leave me alone. He agreed. Showed up, asked him for the money upfront. Grabbed the usb Wi-Fi stick, plugged it in right in front of him and said there ya go. Needless to say he was mad, didn’t give him the money back, nor did I ever receive a text from him again. Do the same thing to anyone who asks me for a favor, or a stupid question.

    • awesomeferret
      awesomeferret 6 dni temu

      I was known for much more than that tech-wise and nobody ever asked me to do work for them. You were very lucky. I'm one of those "overqualified for many jobs but I don't have a degree so people ignore my portfolio that proves that I know what I'm doing" people.
      That's a pretty funny story though.

    • namelesswalaby
      namelesswalaby 9 dni temu +4

      I remember my first time going to a best buy in 1999 and laughing at people paying $40 to get someone to install a plug and play hard drive

    • BobbyRandom
      BobbyRandom 10 dni temu +1

      Would have given $180 back and told him have some initiative next time before calling me. Might just tell them not to, depending on how annoying they were

    • been guy
      been guy 16 dni temu +18

      Easiest $200 in the universe

    • TexasJapan
      TexasJapan 17 dni temu +25

      EZ $200

  • Matt Lambert
    Matt Lambert 29 dni temu +169

    My 12yp nephew got a gaming PC for Christmas, similar situation where he was hounding me for help with small topics. I suggested politely to look into the issue and chat with his friends. This one step has now given him the confidence to do it all himself, and is now modding games and slaying steam content.

    • Unlimited Uploads
      Unlimited Uploads Dzień temu

      You should just teach them how to do things themselves, teach them how to use google and youtube and explain that it's pretty easy to learn everything.
      that's the pun here but not many commenters here are saying this. Just teach them how easy it is to do it yourself and all problems solved, literally, and if they can't/wont after trying for a while then they can just get tech support themselves, they can ask friends too etc.

    • cr4his
      cr4his 26 dni temu +4

      @Adan i used to get laptops with integrated graphics as my dad insisted that laptops are better but when i turned 13 or 14 i built my own pc and life's never been better, even though i have had to fix my computer myself from time to time but i mean it's not that bad tbh.

    • Adan
      Adan 26 dni temu +6

      Hes lucky to get a gaming pc so easily i got a core 2 duo when i was 9 and i5 2400 at 12 now im almost 14 and i had to sell some of my 5 yrs old game accounts online for 155 dollars so i could finally get atleast a gpu and psu but i still may not be able to get it.. Also if i had just given my pc to a repair shop every time i faced a problem the pc would probably never even leave the repair shop lol

  • Enrico De Martin
    Enrico De Martin 29 dni temu +492

    It's not the fact that they DONT'T KNOW about computers that is annoying, it's annoying the fact that they don't WANT to know about anything because "they are never going to understand it anyways". That's what pisses me off, people who don't want to commit to take care of their OWN things.

    • zombiegun71
      zombiegun71 2 dni temu +1

      Couldn’t agree more. Used to work in retail, and some customers my age (20’s) would absolutely refuse to learn how to operate their own phone(things as simple as emailing a file), or a self service printer…. To be clear, there were plenty of older folks too, but there seemed to be less…
      I even had an old lady (60s) show someone much younger how to operate the printer as we were completely swamped…
      My 76 year old grandma knows how to use Apple Pay. She went a whole month long trip halfway across the country and only used Apple Pay for payment. And she navigated the whole airport trip herself (she’s terrified of flying, so it was a big deal) with no issues…
      It’s never that someone is incapable of learning, they just refuse too.

    • holotape
      holotape 6 dni temu +1

      These people should just buy xboxes

    • Giulio Ceresini
      Giulio Ceresini 12 dni temu +2

      Yeah, that rubs me the wrong way as well. Like my mother, who has two different degrees in two different languages, claims she "will never understand how to login into Netflix". She got through law school, but apparently wrinting down her email and the password she chose (but I have to remember) is too hard.
      Bless her heart, that woman will be the end of me.

    • Bundy714
      Bundy714 20 dni temu

      THIS 100%

    • HardManbow
      HardManbow 22 dni temu

      @MPD123 That's why you update them in the background using scheduled tasks and silent install switches. Of course if you update video or sound drivers that way your grandfather will REALLY freak out!

  • Steve A
    Steve A 28 dni temu +69

    Yep. My mother-in-law asked me to see if I could fix her laptop by saying "the guy the worked on it last time just screwed it up more" and I backed away quickly, saying I didn't know anything about her brand of computer. I could see what was coming.

  • rjh00
    rjh00 29 dni temu +495

    The worst is when they ask you to fix something for them, you go and fix it and then they later call you and complain that you broke their computer, all because their icons are no longer where they left them or the UI slightly changed (for example you updated their million year old browser.)

    • Josh Derak
      Josh Derak 18 dni temu

      @Attomic Chicken Frustrating when people have know idea what backup means. Someone once thought that a backup meant just moving files to a different location and then deleting the original files. Asking then what they think a backup is exactly leads to a deer in the headlights situation.

    • Gamefreak
      Gamefreak 24 dni temu +1

      Fuckin hate that. My grandma had like 40 virus toolbars (idk if they’re still a thing honestly) so I fixed all of that and updated her security so she wouldn’t fuck up her computer even worse with serious malware, and she called me later complaining that I removed them all after I had already explained to her it’s bad the day I fixed it

    • Tech Freak
      Tech Freak 25 dni temu +1

      @YOEL _44 or just replace their base operating system with Windows 10 LTSC IOT, it'll run a lot faster.

    • RobertsE
      RobertsE 27 dni temu +9

      literally ran an update on a pc that my grandparents probably hadn't updated since they got it, So years upon years. and instantly im being blamed for installing a virus...

    • x?an
      x?an 27 dni temu +1

      @FroggerbobT hey 8gb good 😂

  • LBGST zockt
    LBGST zockt 29 dni temu +1844

    Younger PC users are often much less competent, I attribute this to the rise of devices that hide all their inner workings from you and either just work or get returned to the store. When was the last time you needed to update a driver on an iPad? Never, thats why people don't learn to do these things.

    • DTWDuuvaaall
      DTWDuuvaaall 10 godzin temu

      Those are called IPad babies, and yes, they expect plug and play with everything.

    • Stripes
      Stripes 3 dni temu

      @Iggy exactly 😭

    • R.E.X
      R.E.X 11 dni temu

      @David Sh. as another 22 year old. It’s mind boggling. Especially with younger generation that practically cane out the womb with tablets etc.

    • vincecvn
      vincecvn 22 dni temu

      @GreyBlackWolf Kids are tech savy in the sense of knowing how to use one, but that's where it ends. The actual technical aspect is completely lost because everything is just so easy for the end user now.

    • Frozoken
      Frozoken 23 dni temu

      yeah mid genz is about where I draw rhe line of relative competence, alive long enough for computers to still be relatively unstable at a properly sentient part of their lives forcing them to tinker if they wanted to game. Sadly after that not so much, esp with all the locking down that's happening now (90% by Apple, fuck I hate them so much) as has been said

  • Benjamin J
    Benjamin J 26 dni temu +45

    Your point about the younger user’s having low technology skills is bang on. I’m a music production lecturer (ages 16-20ish) and I’m always shocked at how little the students know about using a computer. To the where they still struggle with zipping files even months into the course.

    • Kromiball
      Kromiball 3 godzin temu

      ​@Stripes Your bottom paragraph runs contrary to mine, but it's probably because I REALLY wanted a computer.

    • Kromiball
      Kromiball 3 godzin temu

      I'm a tech-savvy midteen, but I didn't get a computer until 2020 (which my mom got for me because of lockdown). I wanted to have a computer before then, so I did a lot of "research" into computers which lead me to discovering LTT and other tech channels.
      These people you're lecturing were probably already able to get a PC already, so they didn't have the same enthusiasm and knowledge for it like when I got mine.

    • Stripes
      Stripes 3 dni temu +2

      Depends on the individual I believe. Usually people who are more inquisitive and have problem solving skills will be better
      Specifically on computers it is those who use them a lot more. Kids nowadays use phones/iPads more than PC’s so they know a lot about that realm compared to the other

    • Graphics Calculator Gamer
      Graphics Calculator Gamer 7 dni temu +6

      Absolutely. I always hear people say that my generation is tech-savvy (I'm 15) however, it too often turns out that people in my parent's generation are actually better with IT than most teenagers.

  • TacticalTuna
    TacticalTuna 27 dni temu +17

    As a teenager who’s been trying to troubleshoot a micro stutter issue on my PC for a couple months now I’ve learned a lot about PCs and honestly I agree with your statement, there’s absolutely nothing wrong with asking for some help with an issue but there comes a point where you just become a burden to the person your trying to get help fix the issue, I would be lying if I said I didn’t ask help from a family member for troubleshooting tips but I’ve tried to fix my issue myself as much as possible, and honestly even though I haven’t 100% eliminated the issue at least if I have an issue with something else I should be able to quickly understand the steps I need to take to fix it.

  • Michael Krasny
    Michael Krasny 29 dni temu +217

    Yes! This is exactly what I've been saying for so long. People love to say "I'm not tech savvy", but that's because you choose not to be. Most of us who are "tech savvy" just learned by playing around and Googling; we aren't special. It just comes off as "I can't be bothered" when you say "I'm not tech savvy."

    • Stripes
      Stripes 3 dni temu

      Gotta be inquisitive and have problem solving skills huh

    • Doug Smith
      Doug Smith 26 dni temu +1

      Preach it.

    • Titus LaFrombois
      Titus LaFrombois 26 dni temu +1

      Most people cannot be bothered, unfortunately.

    • Adan
      Adan 26 dni temu +3

      I literally just Googled everytime i faced a problem and since i was so motivated to fix my pc i faced and fix like hundreds of problems now whenever i face a problem i know exactly how to fix most problems i face

    • Elmo Player
      Elmo Player 27 dni temu

      some stuff is understandable alot of tech stuff has alot of layers usually that arent well covered in tutorials for example always a presumed level of competance in more difficult subjects

  • Jiecut RandomPlace
    Jiecut RandomPlace 28 dni temu +43

    My grandma occasionally needs help with tech support. But it's nice how much she's learning. There's lots of edge cases with printer connectivity but she's learning some of the common solutions. Also taught her how to transfer pictures over to the PC and delete pictures on her phone.

      GHOSTTIEF 2 dni temu

      At this point i might start a business as personal tech support and do house calls when people need help setting up pcs,cameras, routers,etc then over the phone support for other things

    • BecomeLegendGR
      BecomeLegendGR 13 dni temu +2

      thats my grandpa too i will help him about tech stuff that doesnt understand i will explain to him and in no time he will know what to do and i love that tbh

    • NotTucks
      NotTucks 18 dni temu +1

      same w mine.

    • TickTock Bam
      TickTock Bam 19 dni temu +14

      Printer problems are a pain in the ass even for the most skilled tech savvy. They're machines built in the depths of hell, and that's where they belong.

    • Alex Wildner
      Alex Wildner 23 dni temu +6

      grandma slay, we win these

  • The Game Bench
    The Game Bench 29 dni temu +122

    It's been a mixed bag for me. On one hand, I've built systems for people that insist on monopolizing my time because they don't want to Google something. I've worked in tech support in the past, so I have a stomach for this... to a point, but it's still super frustrating when someone just sees you as free tech support. On the other hand, I've built two of my nephews gaming PCs. I taught them how to do it and they rarely ever bother me with problems. One of them had been dealing with an issue for months before the finally bothered me with it, and it was bad enough that I had to bring another system to diagnose the problem since it was so odd. I commend him for doing his best to try and figure it out.

    • Berch Was Here
      Berch Was Here 19 dni temu

      Unrelated, but I love your Optiplex series! Very informative.

    • ezecskornfan
      ezecskornfan 27 dni temu +5

      what the problem was?

  • Christopher Backen
    Christopher Backen 29 dni temu +998

    I charge $120 an hour for tech support/building. My friends and family discount is $150 an hour.

    • Matt Castle
      Matt Castle 14 dni temu

      Something I learned a while ago was that everyone's mentality is wrong when it comes to services. If you have a friend or family member who knows a trade, you don't ask for a discount, you support them full price because they're your friend/family. Somewhere along the lines, people became more selfish and it got twisted. I had a friend w/ a tattoo shop, so I got my tattoo through him. And paid full price. To support him.

    • GRAVE
      GRAVE 17 dni temu +1

      @Spimbles My comment was very obvious sarcastic banter. Relax, man.

    • Apof
      Apof 19 dni temu

      @TingasTheFriendlyFish You would make a good stylistician

    • John Grayson
      John Grayson 24 dni temu +1

      @GRAVE poor taste? Im just getting started. Get your palate ready because im about to serve you a 3 course meal of that shit.

  • Ankoo
    Ankoo 22 dni temu +8

    I used to help my family alot with tech problems. It only leads to more work, and you get blamed in the end for things not working or for not wanting to help. I started saying no, they got mad for a while but now they never ask again. I only help my parents and a few close relatives I know wont be bothering me unless its absolutely necessary.

  • Taylor Ames
    Taylor Ames 27 dni temu +5

    This is one thing I've actually been so thankful for over the past 10ish years of being my family and friend's tech support person. Out of the people who I semi regularly provide tech support for, all but one of them were always very attentive during the troubleshooting process, asked lots of questions, and haven't had to contact me for the same issues. I am more than happy to spec out, purchase, and/or build computers for these people for this reason and have done so about 15 times so far.
    Funnily enough, the only one who has asked the same questions twice (actually many, many times) is my little brother. The age gap between us is only five years, but his general unwillingness to try to figure things out on his own in all of our overlapping hobbies is astonishing (Computers, 3D printers, RC cars, full size cars, etc). He has purchased incompatible hardware multiple times despite me telling him over and over to either plug his choices into PC part picker to check for compatibility issues or run the part by me first so I can check it manually. I still point out issues I see if I see them, but I no longer volunteer my time to his problems.

  • Gray Ti
    Gray Ti 29 dni temu +214

    I used to do this for my family, but then I realized that they don't even try to read what's actually in front of them. Now every time they asked I just tell them to read what's in front of them carefully to get the answer. They either get frustrated and leave it or they figure it out by themselves. No more quick and easy answers from me. Not my mom though, she gets all the support she wants.

    • Apof
      Apof 19 dni temu

      @B G And then they blame you that you locked up their computer and none of it would happen had you not touched it

    • B G
      B G 29 dni temu +4

      @Javier Flores My favorite is helping someone, then hand them the device and tell them to login. They give a look of confusion "with what?"
      "Your account name and password."
      "Which one?"
      .... (banging head)

    • Javier Flores
      Javier Flores 29 dni temu +3

      @B G That more or less sums up my experience working at an impromptu help desk at my school district during distance learning. I'm an IT tech, but when schools closed, we ran a help desk. It was awful. Its not that I don't want to help, but when nearly half of the calls were "My computer doesn't work" or "I can't login" and then don't give you any details was infuriating.
      I don't mind helping people with their tech problems. That's why I'm an IT tech but damn, it makes my job as a help desk tech very difficult if you don't tell me what you specifically need help with. I had kids call in who said their Chromebook wouldn't turn on. I would spend about 5 minutes doing some basic troubleshooting steps only for them to tell me "Yeah my Chromebook turns on but don't remember my password" I would think to myself, couldn't you have told me that from the beginning? I can reset your password in less than 30 seconds and have you logged in and ready to go." I remember one instance where a parent called in saying their kid's Chromebook wasn't turning on. I went through some troubleshooting steps. I asked the parent to plug the charger in, just to make sure the device works. And then she goes, "Oh ok. Its charging and turns on now". Do you really need to call tech support to plug a charger into a computer??
      We would have staff members complaining that they couldn't log in to their program. No other information. I would ask for some details, and sometimes they would say "I used to be able to login to my program without problems", or "I used to be able to just click the icon on my screen and it would take me straight to the program".
      Sorry for the cursing, but how the fuck am I supposed to help you with that? I literally have no idea what "my program" is or what "the icon" is. And for some reason, they could never accurately tell me what "my program" is. In some cases, "my program" turned out to be Outlook. They couldn't tell me, for some reason, they were having problems accessing their email. They would just tell me "my program" doesn't work. Of course I was never rude to anyone, but it was incredibly frustrating working the help desk because of this. I dreaded every single time it was my turn at the help desk. Fortunately we had a rotating schedule so we were only scheduled 3 times at the most per month, but it was still dreadful. Our department was very unprepared so we didn't have a remote control utility that would work with staff who were off site nor did we have any way to remotely control Chromebooks.
      I understand that not all people are tech savvy. I have no problem with that. However, you don't need to be tech savvy to tell me what you need help with. I don't need a novel; just tell me what program or website you need help with, what error or problem you're having, and we will go from there. Its not that hard to give details. Working the help desk definitely made me realize how much tech support over the phone sucks. Rant over.

    • Jannik
      Jannik 29 dni temu +2

      same. my mom sometimes asks the, sorry but, dimbest questions, like literally things i showed her 10 times or 5 second google things. but will i ever complain even the slightest? f*ck no!

    • B G
      B G 29 dni temu +25

      @Cyber_Akuma Worked at a place where the "forgot password" link took you to a medical site for memory loss. A few months down the road, the CEO didn't think it was funny.

  • a Dog
    a Dog 29 dni temu +10

    I've built 5 PCs for friends and and have never had this issue. The key is that I build it *with* them, not for them. That way they know how it all went together in case they need to troubleshoot.

  • Ankari
    Ankari 29 dni temu +213

    The problem is their inability and refusal to google or lookup their problems on PLclip to find the VERY easily solution. I deal with this constantly at best buy, it's incredible.
    Literally had a family in a couple weeks ago that thought they needed a usb to hdmi cable because they didnt know the back came off the switch dock and didn't know how to connect it to the TV.
    Literally would take 30 seconds on youtube...

    • x?an
      x?an 27 dni temu

      @CCZ this guys old 👴👴

    • x?an
      x?an 27 dni temu

      @Gamer 234 yes

    • x?an
      x?an 27 dni temu

      @Arjix fuck around/find out 😂😂😂

    • x?an
      x?an 27 dni temu

      @Commodorefan64 commodores W

    • Gamer 234
      Gamer 234 27 dni temu

      going to the store is much more effort no

  • Twofigo
    Twofigo 29 dni temu +459

    I'm tech support for a close non tekkie friend. Over the years, they've learnt and improved their own trouble shooting skill. Every time they reach out, it's more complex because they've tried fixing it but failed.
    Wen't from "program won't download" -> out of storage, clear up some files.
    To more recent "this mod was more complicated to install, you know what they mean in the .readme"
    It's a joy to help others when they try and learn on their own. But that is not often the case.

    • Ben C
      Ben C 27 dni temu


    • trains and planes830
      trains and planes830 29 dni temu +11

      It’s always a nice incentive to know that you’ve taught someone to fish, not given someone a fish.

    • lw88
      lw88 29 dni temu +13

      Exactly this. A friend who used to ask me how to set monitor refresh rate is now capable of setting up her own audio mixer for streaming online. So proud.

    • ECHO E
      ECHO E 29 dni temu +5

      I think that's what luke was referring to

    • Theoldenmage
      Theoldenmage 29 dni temu +24

      This! I'd be more willing to help people out if they have knowledge of the subject, even surface level, it makes explaining things so much easier

  • Bryan Bolin
    Bryan Bolin 28 dni temu +7

    10:05 yes! As IT/tech support for the last decade, I love the people that try to learn and ask what you did. I hate when I go to help someone and they walk away and go "I don't know computers, I'll just call you again if I need help!"
    Great talk as usual folks, can't wait for the next WAN show!

  • seanisthebomb117
    seanisthebomb117 28 dni temu +10

    As a mechanic I can tell you, I got dragged into helping many of friends and then stuff that's nowhere near what we did magically became my problem. I had a friend literally look into tell me I was wrong and needed to do the solution they found, I was like okay but that's gonna cost you money, magically it fixed itself

  • ImperatorMaximus
    ImperatorMaximus 29 dni temu +128

    So true. I owe my entire career and lifestyle to the simple fact that 13 year old me wanted to play cool video games so I built a PC to do so. Had to figure out drivers, troubleshoot, learn what BIOS is, how to format and install windows, etc. Without that drive I would have been very computer illiterate.

    • ezecskornfan
      ezecskornfan 27 dni temu +1

      @Bespoke Penguin building what you can with what you find is special. Any dedicated gpu can get you far if you know what games you can play with it.

    • Bespoke Penguin
      Bespoke Penguin 27 dni temu

      Same, I was too poor to buy a real gaming rig so I built a Frankenstein PC out of an old office desktop tower and junk parts.

    • ezecskornfan
      ezecskornfan 27 dni temu

      same, this resonates with my reason for PC building. To think I did a job installing a scanner a week ago. What that does have to do with gaming? lol nothing,

  • Satoru Riolu
    Satoru Riolu 28 dni temu +5

    I had issues with my family trying to teach them how to solve issues for themselves. My mother sometimes has problems and I ask retorical questions that I answer, like, "Have I checked the cables on this thing? Well, looks like it is connected. Have you checked whether its the default device?" And while helping or telling her to click certain things so she could learn it for herself while helping. And yet, she got mad I was somewhat telling her to at the very least click the buttons herself so she could learn how to do it. She didn't want to learn how to fix it, only to have the issue fixed

  • LordoftheWest
    LordoftheWest 29 dni temu +87

    If you ever decide to help older relatives / grandparents with tech problems, be ready for it to be a lot worse than you expect. I once decided to help a family member with onedrive, only to find the absolute worst labyrinth of directories I have found. Data spanning decades was duplicates multiple times, and by some miracle, there were directory links that literally looped through the multiple copies of the same folder until I ended up where I started. I personally don't mind helping family with tech problems, especially older people, but I am constantly blown away at how much they can screw up their computers.

    • FroggerbobT
      FroggerbobT 27 dni temu +2

      What's great is your retired parents, who both worked in tech fields, no longer being able to use google to solve a problem, even though that's how you help them every time.

    • Play-On7 Entertainment
      Play-On7 Entertainment 29 dni temu +1

      Sounds like you went on an adventure.

    • 7F5
      7F5 29 dni temu +10

      You know i actually learned you can download a web pages entire content (html css image files) from my grandad. Because when i went to sort his laptop out for something completely unrelated i found his file explorer FILLED and hundreds of random images, html files, css files, JS files. He had like 5 different chrome GPS extensions which were flashing saying google suspected they were malware. I will help him out every time because he really is absolutely hopeless at using anything with a screen but good lord he manages to do things i didnt even know you could do!

    • treekoblunt
      treekoblunt 29 dni temu +10

      Same , they sometimes do things I didn't even know was possible.

  • DarkRoe The Nin-Bot
    DarkRoe The Nin-Bot 29 dni temu +686

    This is like what my family calls being "The Golden Boy": you do troubleshooting / tech support REALLY well, and all of a sudden they rely 100% on you to solve 100% of their tech problems. And then they wonder why you either tell them to figure it out themselves, find someone else, or ghost them, because at that point you just feel used because they offer no compensation and will blame YOU for THEIR tech problems, as though YOU control every aspect of their machines. It's infuriating.

    • Adan
      Adan 26 dni temu

      This is literally my family

    • Jack Stavris
      Jack Stavris 27 dni temu +1

      My Dad does exactly this, he taught me the basics of building a computer and Windows troubleshooting when I was 10 years old, yet now over 15 years later he can’t even be bothered to look into some basic problem. It’s frustrating since I know he’s capable of doing it.

    • Sky
      Sky 28 dni temu

      Not good at that stuff but know computers but always get asked to fix my parents computers it's gotten to the point that I just refuse because they're really annoying about it

    • Dark88Reaper
      Dark88Reaper 28 dni temu +3

      Best thing I heard was:
      she: My TV is not working.
      me : Is it turned on?
      she: Sure, the light is red
      me: Please turn it off.
      she: Now its working
      Im not getting paid enough for this...

  • DarkneszFalls
    DarkneszFalls 28 dni temu +7

    Of everyone in my family, my grandparents are the best when it comes to computer questions. On my mom's side, my grandpa used to work on mainframes for ups and has always been technically savvy. He's been able to keep up 90% and will only sometimes call regarding modern nuance.
    My grandma on my dad's side is not as savvy but always tries to look into her problems, and she always takes notes on what we talk about for the future.
    I always find it funny they're the best to work with in contrast to my aunt to called me to ask how to change the default page on Chrome... (Granted apparently she accidently installed an extention which overrode the home page which I haven't seen before so I guess she gets a pass)

  • Kuma_Score
    Kuma_Score  10 dni temu +1

    the way I went about this problem was to try and teach my family as much as possible while we're together, I'll go trough basic troubleshooting with them and show them basic things to do and now they'll fix most problems on their own and figure it out without issues so I only get bothered with the very rare major issues or things that require fiddling with hardware

  • EndstyleGG
    EndstyleGG 29 dni temu +74

    I have no problem being the tech support guy in the family/friend circle, but when someone asks a question in the same realm as he said, so "What is HDMI", about 3x in a row, without trying to solve anything on their own, that's when I stop helping. It becomes clear to me, that I'm just getting used as a first step to any problem they might have. If the questions evolve to more and more complex, with clear evidence that they tried to do something on their own, then I actually enjoy helping, even if they ask 10x the amount. So give them all the necessary info to figure it out on their own, let's say basics of googling for true beginners and go from there.

  • Oliver Shipp
    Oliver Shipp 28 dni temu +4

    I encounter this all the time, my siblings will ask me how to do something very simple and when I say you should at least google it they just give up, if I give them the 2 sentence answer they do it immediately. It's crazy to me that at the very least they cannot attempt to seek the information, even the manual for the product, they need. This extends to older generation as well, my parents and grandparents will just live with issues on their technology until I fix it or tell them how to (because it's usually restart or sign out/in).

  • Liam McKenna
    Liam McKenna 29 dni temu +9

    This makes me SO grateful that I've never had to put up with this from any family members

  • Zainullah Khan
    Zainullah Khan 29 dni temu +780

    Tech support for older people pain is an understatement

    • Apof
      Apof 19 dni temu

      srijitia 🥺 Don't worry, I'll help you, love

    • Owned Maxer
      Owned Maxer 25 dni temu

      Old people in the comments section taking it personally that others are pointing out that a good MAJORITY of the ELDERLY are hard-headed when it comes to tech.
      Can't teach an old dog new trick it seems, whether it's tech practices or recognizing exceptions do not disprove a majority case.

    • Deadmeme64
      Deadmeme64 28 dni temu +1

      I lose sleep at night thinking about my parent's cybersecurity and password situation. They are one wrong click away from losing everything and can't even save a few important passwords in a safe place. I've tried helping them but they are difficult to teach.

    • rhypunked 🅥
      rhypunked 🅥 28 dni temu +1

      I love doing tech support for my nanna, 88 and scanning in slides and fixing up in all she knows, photoshop 3.0

    • DrabberFrog
      DrabberFrog 28 dni temu

      I have to do tech support for my grandma pretty often but she's 87 and she even though it's taken a lot of time and work she now can use her laptop for web browsing and word documents and text me or my family's discord server on her smart phone by herself and even send photos and gifs. I think by far the most annoying thing is if you know they are capable of fixing the problem on their own but they are so lazy they choose to waste your time asking you for their convince. I know my grandma isn't able to use the internet to troubleshoot and I know she is really trying her best when she calls me when she has a problem so that makes me much more willing to help.

  • OperatorDoofy
    OperatorDoofy 26 dni temu +4

    I learned a lot about computers by doing almost everything myself and fixing my own problems. And watching LTT videos helped me build my first pc a long time ago. :)

    • %At0mic%
      %At0mic% 10 dni temu +1

      same here + I tried getting around the internet timer my parents set up... my dad and I had an arms race for a while. It helped me figure out most things and taught me how to look them up (though I am at a loss when it comes to my current R6Siege stutters) and in the process I found Linus and Luke out there showing builds with all these mods etc.

  • Will Wunsche
    Will Wunsche 29 dni temu +8

    I've found for some people it's best to give a little guidance but don't take over for them. Like some of my friends/family I will research a parts list or pick out the best racing steering wheel at a price range but I let them do the rest. I don't have enough time to take over the responsibility for them but helping each other out every now and then is nice

    • BreakdancePeach
      BreakdancePeach 27 dni temu

      This. If they ask you tedious questions, give them tedious answers. Constantly give them such slow, step-by-step instructions that they get frustrated and try to figure it out themselves (or better yet, they actually learn from the super slow explanations). Win-win. Throw the tedium back, but be nice about it.
      It's like forcing training wheels on a kid who doesn't want them (or better yet, they actually learn from it).

  • eineid1
    eineid1 29 dni temu +15

    The part about the younger generation is absolutely true. Working as a teacher I find it much more efficient time wise to just do everything on each student's computer myself rather than trying to go through extremely easy steps with them and have them doing it themselves in a classroom setting. Even if i have to do it 25-30 times, it saves a LOT of time if I just do it for them myself. I once spent over two hours helping a class of students install a very basic piece of software, and I had to physically stop one of the students from entering their credit card details on a sketchy site because they clicked an ad. If it doesn't come pre-installed, or if it can't be installed by an appstore or similar you may as well just give up.

    • awesomeferret
      awesomeferret 6 dni temu

      I guess this gives me hope as someone entering the IT industry... It's still weird that so many young people are so tech illiterate though.

  • Kye Fox
    Kye Fox 28 dni temu +6

    I had a policy with relatives: I'll fix your computer, but you have to log all the things you try when trying to fix it yourself. It turned out there was an escalation where it started a little broken, then got real bad before they called me, and I had no idea what they'd done to it. Anyway, the log meant they were more careful and methodical, and I never seem to get bugged despite their computers continuing to work perfectly. Either they got good or roped someone else into fixing it. Either way, no longer my problem.

  • Lilith Stenhouse
    Lilith Stenhouse 29 dni temu +8

    I've built my fiancée a PC and my older brother too. I also occasionally help my younger brother with problems with his PC, although he built it himself and almost never asks me for anything. My older brother only asked me when his PC died, likely my fault, so I did a quick and dirty replacement. My fiancée's PC hasn't had any problems I wasn't around for yet, and I'll always help because it's a heavily modded ITX chassis that isn't the easiest to work in - although I try my best to explain my thought process too. I got it for them so we could game together, so I'm just as motivated to fix it as my own system should it ever break.

  • Haggis Druid
    Haggis Druid 29 dni temu +499

    I'm 23, but I know a lot of people my age or a bit younger who don't even know what task manager is lol. So, it doesn't surprise me to hear computer proficiency isn't a strong point for us. We had a family PC that my dad used for Photoshop, and I wanted to play games as a kid, so I learned through that and became proficient with computers over the years naturally. I am the tech support for my friends and family now. I love to be useful but I gotta make them solve the problem themselves sometimes otherwise they'll just forget what I show them, I'm not a good teacher.

    • Adan
      Adan 26 dni temu +1

      I was installing a minecraft mod and my dads reaction was:

    • cat
      cat 28 dni temu

      @GreyBlackWolf IPads have made kids oblivious to the underlying functionality of the machine

    • Franz Josea Marco
      Franz Josea Marco 28 dni temu

      That's the thing tho, alot of us were raised with tech, but most of the tech we use now aren't really user repair friendly.

    • Haggis Druid
      Haggis Druid 29 dni temu

      @Muhammad Mirsab I couldn't believe it honestly. I was like, "Nah you guys are fucking with me", nope, straight up didn't know what task manager was. I'm like god.. how do you people even use computers? Lol

  • Alopekis
    Alopekis 25 dni temu +5

    I feel like this just extends out into any field of work. I know when I started working in veterinary medicine, suddenly everyone in my family wanted to contact me any time their dog had an issue. Obviously had to shut that one down real quick, but yeah. Always be careful who you give your help to and _always_ make sure you set boundaries.

  • Ven
    Ven 20 dni temu +2

    reminds me of when i installed a camera onto a monitor and it worked, but my sister didnt know how to turn it on. so she came up and asked me "do you know why it's broken?". and i was immediately annoyed because she made absolutely zero troubleshooting or googling attempts and decided that something that didn't automatically turn on the moment she thought it should meant it was too complex to figure out.

  • Kynatosh
    Kynatosh 26 dni temu +2

    I learned to use my computer by installing random viruses and breaking Windows when I was 8 and now I am like "super tech savy"
    But at least my family is not like what you're describing at all

  • Luke Sargent
    Luke Sargent 26 dni temu +26

    It never fails to amaze me just how many people from my generation (Gen Z) are completely helpless when it comes to technology. Maybe its because im on the older end of gen z but usually a simple google search will fix your issues. Being the "Tech guy" for my friends and family sucks, I never understood why my dad would refuse to be tech support but now I do. Im happy he got me into all the tech stuff though, its a gift that keeps on giving!


      younger gen z primarily uses phones while the older end remembers using and troubleshooting a vista craptop as a kid

    • IMMA
      IMMA 3 dni temu

      People are too lazy to solve their own problems.
      Thats the main issue. They will rather bother someone else instead of doing 1 hour research about problem and solving it themselves

  • Markus Ronkainen
    Markus Ronkainen 28 dni temu +1

    Im happy to help my relatives (I have really small family, mum, dad, 2 sisters, 1 godson, 2 uncle, 1 aunt so its not that often). They all have helped me when i needed something. Plus as im a ICT student still in school, they usually pay for me to fix their stuff or help them to buy technicall stuff (PCs, phones, speaker systems ect). Just did 4 hour troubleshoot + repair to my aunts laptop and she gave me 40€ of cash + food & alchohol worth of another 40€ :D 80€ for few hours job while chatting about usuall relative stuff, ill call it a good sunday for student lol

  • SaHaRaSquad
    SaHaRaSquad 29 dni temu +237

    I heard of a university professor who holds a two-hour lecture every semester to explain to new students how folders on PCs work. Many young people are so used to apps magically storing files "somewhere" that they just throw all their files in one folder on their laptop and can't figure out how to navigate to a file in some lab software.

    • Nathan Gamble
      Nathan Gamble 5 godzin temu

      @matt k Are you sure that's not your browser settings, rather than Windows?

    • JaroArtx
      JaroArtx 16 dni temu

      This a true bruh moment

    • Pawz Uno Channel
      Pawz Uno Channel 25 dni temu +1

      Hahaha.. recently I got the same impression. One of my acquaintances complained to me that her computer is so slow and she can't save stuff into her computer anymore. When I look at it I was so baffled... her drive is partitioned into 2 partition, the first one (the OS) and the 2nd one. And the 1st partition was really full, but the 2nd partition was really empty. And she never know she could use the 2nd partition to keep her data lol

    • ChuckEmTrad
      ChuckEmTrad 26 dni temu +1

      I have the opposite problem. I download something on my phone and can't figure out where tf it decided to put it this time.

    • Adeesha Deegala
      Adeesha Deegala 26 dni temu +1

      People are just stupid and it's insane how stupid they can be. I don't understand how you could spend years using some technology without even understanding the basics like saving a file into a properly named folder.
      Sure, you don't need to know how the device works on a mechanical or electrical level, that is pretty complex, but saving a file? God damn.

  • Catch_022
    Catch_022 28 dni temu +2

    Remember back in the day trying to build a PC and troubleshoot BEFORE the internet was a thing and knowing that if I couldn't fix the issue for free I would not be able to game at all. Desperation is a great motivator - I remember spending hours on a random Saturday just taking out sticks of ram and putting them back in again desperately hoping my PC would boot.

  • Ryan
    Ryan 28 dni temu +2

    I may be an outlier but I actually enjoy helping with tech issues. I'm no mastermind by any means but if I can help my friends and family to be computer literate then I can. In my experience they've all been extremely appreciative, and willing to learn, so I rarely have to fix the same problem twice.
    I love computers and it saddens me that a lot of people simply can't use them to their full potential. It's sort of like teaching someone to read. If you only ever read the book to them they will never learn, but if you do a bit of reading and a bit of teaching they will become literate.

  • LibC
    LibC 29 dni temu +21

    I made the fatal mistake of building a machine for a very close family member when I was 16. I took no profit, and invested a LOT of hours into the build. Like LTT experienced, some trivial issue popped up once they started dicking with it. The situation escalated and escalated till they demanded their money back (an adult to a 16 year old kid). I broke off my relationship with that person from that point forward.
    Today I'll just point people at a suitable off the shelf product. Fuck if I'm ever building something for someone, don't mind offering advice but it's very much a "you build it, you broke it" situation.
    I just say, sorry, not my area of expertise. You'll have to google it. People can be real entitled assholes

    • Apof
      Apof 19 dni temu

      The funny thing is that they will blame you even if the off-the-shelf product you've chosen starts having any issue

    • Tshegofatso Kgoroba
      Tshegofatso Kgoroba 29 dni temu +12

      Should have punished the person by pointing them to a Dell pre-built if they want to see real problems.

  • Michael
    Michael 28 dni temu +2

    Sucks when you do something nice for people and they never appreciate it or leave you alone.

  • ArtificialButter
    ArtificialButter 29 dni temu +10

    As a younger “Tech Savvy” PC user, it’s really irritating to me as well being asked how to do basic googleable things by my friends. I’ve learned so far using google, youtube and a lot of LTT.
    (also I will now be using let me gpt that for you)

  • JO3tato
    JO3tato 29 dni temu +74

    my grandparents went about it the right way in my mind. any issue they have, they call me and i remote in via team viewer, then once the problem is fixed (i've never had anything take longer than maybe 20 minutes) they slide a little $$ my way, and its always helped. so i dont mind helping them. its not about the money, i've never asked for it, but they do it to say thanks.

    • Arjix
      Arjix 29 dni temu +5

      from their point of view they could just be giving you pocket money as if you were still a kid
      and tech support is an opportunity to give you money

    • Stony Baboon
      Stony Baboon 29 dni temu +17

      It's not about the money, but it is about they apreciating your work, I had an aunt that asked me a few times a long the year to fix something, mostly connections to the TV or printer, and sometimes of the year I would ask to use the printer to print something, sience my printer is all ways dry and I never use it, but a few years ago she complain that she left someone use her printer and would never let anyone else use it... I sayde ok, sience then she asked my mome for a few things, I told my mome that my time is not to waste every single time....

  • Unearthlysoap
    Unearthlysoap 27 dni temu +1

    This is my biggest pet peeve! I'd understand if they have been working on an issue for a while but many people don't want to even try troubleshooting themselves.

  • Jun
    Jun 28 dni temu +1

    It gets worse once they take you for granted, even for stuff you're not good at. My mom's family is basically treating me like a walking encyclopedia now ever since I troubleshoot random stuff on their house.

  • Kaleb Bruwer
    Kaleb Bruwer 29 dni temu +6

    I've been through almost the exact same thing before: I gave some stranger a (really) good deal on old hardware that I had no use for and even set it up for them. What a mistake, because it turns out if you help someone out once, you become their designated tech support until you block their number.
    I did you a favor, so the way I see it I owe you less than nothing. So please don't double down by asking me more favours

  • AffeChristoph
    AffeChristoph 29 dni temu +2

    A few months ago I helped my brother installing Linux. At the beginning it basically was a Linux crash course a had to give him, later it turned into tech-support (or rather the let-me-google-that-for-you-guy) and nowadays he only asks me for help if he is really stuck.

  • Cathnan
    Cathnan 28 dni temu +3

    I think the problem isn't the people asking for help. It's that it's the first thing they do. They don't even try to figure it out. Personally I see it especially with older people. My parents so often show me a screen with text clearly stating what it is, and they ask me what it means. I'm at the point that I've given up on my parents and when they ask me how to do something I usually just do it for them if it's something that doesn't come up all the time. It saves me both time and frustration

    • Roxor128
      Roxor128 26 dni temu +1

      I like to say that using a computer is 90% reading comprehension and experimentation and 10% reading the manual. Doing online searches when you're having trouble can be a bit of both.

  • Bigrignohio
    Bigrignohio 29 dni temu +240

    Like "Never loan money, cosign a loan, or rent a home to family".

    • Bigrignohio
      Bigrignohio 28 dni temu

      @Zeikou I think I ended up paying at least $12k before it was all over. The worst part is he would not tell me before missing a payment, so the lender would hound me by calling my WORK number! Every . . . damned . . . month. It got to be a joke that they STILL mention on occasion.

    • runforitman
      runforitman 28 dni temu

      I never knew about cosigning a loan
      that sounds like a comedically bad idea
      yeah let me just sign myself up to pay your debts

    • Zeikou
      Zeikou 28 dni temu

      @Bigrignohio Mad respect for forgiveness man

    • Commodorefan64
      Commodorefan64 29 dni temu +2

      I've loaned a few hundred bucks to my sister before who was short between pay days to get her car fixed, and it took her a bit to pay it back, but I did not care, but then one time years ago my ex mother in law was in a bind, and needed money to pay the taxes on her house, that was about $2K, and I never got it back even with all the promises!! So I agree with the other comment that it depends on the family member, how trustworthy they are, and how good your relationship with them is.

    • Bigrignohio
      Bigrignohio 29 dni temu +1

      @B G Eh, it was years ago. All water under the bridge.

  • demon2441
    demon2441 28 dni temu +2

    This extends to my whole family, no exceptions. I've gotten tired of people coming to me for basic problems or non-problems, refusal to work on it or look it up themselves , people acting like I'm a savant at everything including stuff I've never dealt with, and, last but not least, just ignoring my advice. (Either not listening or just engaging in the exact same things that gave them issues despite warning.) It's strained relationships, but I've been doing it for 20 years, since I was in elementary, with all of the above happening.

    • Roxor128
      Roxor128 24 dni temu

      There is no greater sin than the refusal to learn.

  • The Sass Cannon
    The Sass Cannon 29 dni temu

    Your channel and a couple others are the reason why I was more confident in trying to pry into how my PC works. It's helped me troubleshoot problems myself and fix them.
    Maybe recommend using PLclip to the person you helped build the computer for. It's surprising how easy it is to figure things out yourself after finding videos that show similar issues.

  • DoctorX17
    DoctorX17 29 dni temu +2

    Personally, building PCs for friends and family is how I scratch my itch to build without spending an ungodly amount of money on unnecessary systems for myself. Or dismantling and rebuilding the same machines over and over. I usually don't end up doing too much tech support for my family most of the time -- usually only when something new gets thrown into the mix.
    I do work IT full time -- it can be a little annoying when users have silly issues like "not pressing the power button long enough" a lot... but it is what it is. Whatever happens, happens.

  • Maxinfamily
    Maxinfamily 2 dni temu

    I have done that a lot of times like you mentioned you did, Linus, and for me the problem is when you don't let the person know the favor you are doing to them, some people recognise it straight away, some others you have to let them know, otherwise they would be like "where's the punk who did this to my pc?" 😂

  • Cory Crawford
    Cory Crawford 29 dni temu +2

    As someone who works in product support for grainger and is highly involved with building computers i get rather frequent requests from friends and family for all sorts of random stuff like HVAC, sound systems, and just whatever they come up with but always get the feeling if i don't help I'm the bad guy. I am sure painting linus get it from that side too.

  • Iggy
    Iggy 29 dni temu +15

    I helped my wife's grandmother fix her printer once.
    A week later her monitor stopped working. She insisted it had to be something I did. (To be fair, reinstalling printer drivers is a leading cause of monitor death...)
    I've completely stopped helping people with technology.

  • Joshua Murphy
    Joshua Murphy 29 dni temu

    My family has been great in this regard, but a lot of my family kind of enjoys building stuff and troubleshooting stuff. So they usually only ask after they’ve done all the normal troubleshooting.

  • Absolarix
    Absolarix 25 dni temu

    I learned how PCs worked because my stepfather's son was a really cool dude. He was into Portal and such (Steam when it was first coming out, showed me Minecraft when it was in alpha) and I was just getting into PCs, trying to figure them out. He did his best to give me a base line of what RAM did, what a CPU and GPU were, the motherboard, etc. I walked away with half an understanding of what he told me that day, he left me with the recommendation to buy PC gaming magazines. I never bought any magazines, but time and the vast wells of information scattered across the web is what taught me the rest. Now, over a decade later, I am now fulfilling the same role he did all those years ago.

  • Sarthak Chandra
    Sarthak Chandra 29 dni temu +1

    My grandma learnt coral draw and MS word at 60, who hasn't used a computer for anything else before or after, to help my grandfather write his dental books and make diagrams, By herself, since No one in the family even understood what she wanted to do. If you give people enough time and if they have the grit, not just kids, ANYONE can figure tech out.

  • Velduanga
    Velduanga 29 dni temu +2

    This goes back to a video by Louis Rossman made a while back about being 'invest-able'; the idea that you nudge them in the right direction but THEY themselves eventually get to the solutions they need. When you can tell the person you are trying to help isn't putting the legwork in, it just becomes apparent that they don't want actual "help", they really just want their problem solved for them. Which really is just laziness hiding in plain sight. I think that's really the most disappointing part.

  • luvlost
    luvlost 14 dni temu

    Same here. I remember learning DOS just to play DOOM, Duke Nukem, Quake, and Mame.
    It blew my mind when I didn't have to use commands to launch games.
    I honestly feel like Linux would be hard to learn if I didn't learn how to use the command prompt.
    Also installing my Sound Blaster, and other upgrades makes the new way to install hardware a breeze.

  • Rickster
    Rickster 29 dni temu +126

    When I was in my mid teens my family would come to me for tech support bc I was the savvy one in the family and I kinda liked it since it made me feel validated in my expertise. Nowadays it just annoys me

    • Roxor128
      Roxor128 24 dni temu

      @7F5 "Ooh... Damn, mate. That's a whole other skillset. You're gonna need to learn HTML, CSS and JavaScript, _plus_ graphic design AND system administration if you want to pull that off. I can _maybe_ teach you some of the sysadmin stuff, but you're gonna have to learn the rest on your own."
      I bet that would have all but the most passionate of them running screaming.

    • Adan
      Adan 26 dni temu +1

      And if its like a hardware problem and a part needs to be replaced and u cant fix it right away they say something like "i thought u were so good at tech but nvm"

    • 7F5
      7F5 29 dni temu +2

      Same lol, i will begrudgingly do it for specific people because they are good family and its the right thing to do. and now im older ive revived a certain message twice and after the first time i constantly live in fear waiting for it to happen again, "can you build be a website?"

  • SweetSurrender
    SweetSurrender 14 dni temu

    The second problem isn't even complicated. A Google search would just tell you or at least direct you in the right direction and I quote "Check your sound settings through the Control Panel"
    Easiest troubleshooting step from there is just disabling all mics and enabling them one by one until you know which is the one you wanna use, now you can use it for everything.
    I had to figure that out myself at some point, other people had to figure it out themselves. Just look around a little bit

  • Ben Sheppard
    Ben Sheppard 8 dni temu

    Back in my day we figured out our computer problems ourselves and we liked it! The first time my computer died when I was in highschool, I figured it out myself. This led to me working at a computer repair store for almost 10 years.

  • Gordon Beck
    Gordon Beck 18 dni temu

    Yeah I think Luke is right regarding the "they know less about trouble shooting because stuff always works". Many people I know only have a Macbook and an iPhone which seem to cause even less problems than Windows and Android devices. Most don't even bother installing drivers and put up with the small annoyances that might come with that. I got my first own PC in 2012 and I can't remember ever having to fix anything, it just worked. Same with the one I built myself in 2018. Ironically my laptop from 2019 is a hot mess, so I've had a lot of trouble shooting practice with that lol

  • +Tec
    +Tec 26 dni temu

    Sometimes it helps to not do something for them, but only nudge them in the right direction so they can solve the problem themselves. In the best case they feel empowered by that and try fixing their problems on their own in the future

  • xKurama
    xKurama 29 dni temu

    This is actually kinda shocking. I feel like we live in a society where we want to be spoon-fed the answers for things we want. I feel the same as Linus tbh, if I wanted to do something, I sought out to learn how to do it or sought out proper teaching for me to study from. I wanted to play games with my friends on PC, so I learnt how to build my first PC literally by watching LTT and other PC building channels. I then started crypto mining with my first PC, then I wanted to learn how to properly crypto mine and then built my first mining rig. The funny thing is, the more I got involved with PC and crypto, the more I realized that I didn't know, so then I want to learn more 😆

  • ImperatorMaximus
    ImperatorMaximus 29 dni temu +98

    Laughing my head off because I've been there. Thankfully with my expierence they were appreciative and not pushy and I was happy and able to help but still, once you are seen as tech support, you will always be tech support.

  • bruh moment
    bruh moment 29 dni temu +1

    I love building PC's for my family and friends. I know them very well and they know me. I love to help within reason, and they know how far I'm willing to help.

  • Leaf Maltieze
    Leaf Maltieze 29 dni temu +2

    I have found that the way to keep family from asking me for computer help is be incredibly flaky. If I am bored, and it is convenient, I will help. Otherwise I just don't respond. It might be a bit rude, but it's the best way to keep the requests down.
    I have explained to my mom how to connect her digital camera or phone, and get the images off of it, no less than once a year (usually several times a year) for the last 10 years. For the last 6 years I have literally refused to do it myself, and instead stand behind her, and told her step by step what to do, and then made her do it again without my instruction, just to make sure she can show me that she can do it herself. I have done this so many times now, and I know that I will have to do it again later this year. And I WILL do it, because she is my mom, but it is annoying to teach her the same thing over and over and over again. Occasionally she has other issues. Those aren't so bad, because they are far less frequent, and the majority of the time they are one off problems that don't come up again.

  • Ian Mastin
    Ian Mastin 28 dni temu +1

    I have a different approach to building a PC for friends and family... I will get some basic info about the persons needs and then spec out a build with everything they will need using tools like PC part picker, we will then talk over the build and budget and ill explain the reasoning and value in the parts selected. Once everything is settled I will give them a list of tools that we will need and send them some helpful guides for building a pc (thanks LTT and JTC for making it soooo easy to find great quality build guides.) On build day ill meet at their house and then ill will provide guidence and assistance while THEY BUILD THE PC. I try to make the process as educational as I can so they develope the experience of working on their own system and hopefully are less afraid of working on it on their own in the future.

  • Suzerain
    Suzerain 28 dni temu

    Every time I help family or friends I make sure to teach them every step and whatever I know. When I'm troubleshooting, I'll teach them how to go about it. It's worked so far. I also only build things for younger people and they've gotta buy me dinner.

  • 0rang3s
    0rang3s 27 dni temu +1

    It's especially the worst to troubleshoot over texts or voice conversations. Like often times the issue is so vague and they don't know enough to actually describe their problem that you end up having to do so much more work then it should require to fix a basic problem.

    • Javier Flores
      Javier Flores 26 dni temu

      Yep. That is pretty much why I despise doing help desk/phone support. I'm an IT tech for a school district. We did phone support during distance learning and it was absolutely terrible. It was hard getting information out of some people. "I used to just be able to click the icon and it would take me straight through." I would ask, "What specific icon or program are you having trouble with?" Their response "I don't know. I just click the icon on my screen and it used to open right up."🤦🤦

  • Kushari
    Kushari 29 dni temu +54

    It depends. I’ve always been tech support for my family, but they always help me in other areas of my life, so it never bothered me. All relationships should have give and take, it’s only if the relationship is give give five where it becomes a pain.

    • Commodorefan64
      Commodorefan64 29 dni temu +3

      This 100% as I'll gladly help someone like my mother who's been there for me even at my worst times in life, same for my sister, but the uncle I see a few times a year, and thinks I'm going to fix his smashed TCL Android phone he overpaid for, and do it for free, yeah no!!!

    • Riccorbypro
      Riccorbypro 29 dni temu +10

      Absolutely this. I will happily help my stepfather with his tech problems when he's willing to help me with making decisions on investments, tax, and general "life management" that no one teaches you but you're expected to just magically know. Give and take.

    • bos
      bos 29 dni temu +15

      Exactly, I always help my mom with her tech problems, but she cooks my meals and does my laundry so it's only fair I help her too haha

  • Ahdok
    Ahdok 28 dni temu

    I think it's a good idea when doing favours like this to set expectations as part of the favour process - so as you hand it over you say "look, I do this thousands of times and if I do tech support for someone, I have to do it for everyone and there's not enough time in the day for that... so here, it's done, it doesn't come with tech support."

  • macbitz
    macbitz 25 dni temu +1

    Having worked in IT my whole life I have built, purchased and supported PCs for my family and friends. Barely a week would pass without calls about things not working, how do I?, etc. Eventually I started telling people to buy Apple products. I still get support calls but at least I can now tell them to call the Apple freephone number! 😆

  • Andrey
    Andrey 28 dni temu +1

    I found that after forcing family members and friends to "look it up" before contacting me and forcing them to tell me what they tried before I went out there, this single strat reduced the requests for help by 95%. Most people are able to figure things out, they're just unwilling. Every "tech bro" went through the phase of not knowing how to fix something, and just so happened to figure it out. How do you think we became tech bros in the first place? Born with the ability?

  • lw88
    lw88 29 dni temu +2

    Learning to put boundaries in place and tell people they'll have to figure it out for themselves is a important skill for someone whose job or expertise includes fixing things. There are friends I've had to tell to google things because I just don't know, despite knowing exactly what the issue is and how to troubleshoot it, because they would come to me for tech things despite being very capable of researching and troubleshooting it themselves.
    On the whole family building pc's for people thing - I helped some family recently complete a PC build after they couldn't get it going. They had no cpu cooler and couldn't figure out how to build the thing properly. I absolutely didn't mind helping them out and getting it up and running. After the first phone call that was about how to get the sound working, I just stopped troubleshooting it for them. It's not my job, I'm not getting paid, and I'm not obligated to provide tech support. They know that, and stopped calling me about it when I didn't fix it for free for them.
    Boundaries, people. They're hella important.

    • lw88
      lw88 29 dni temu +1

      A great example other comments reminded me of is a close friend who I've helped many times. Starting out I'd be asked things like "how do I set my monitor's refresh rate in windows" or "what is vsync". After a while of learning she built her own new PC and only needed to ask me what orientation the AIO goes in. Now she's capable of setting up her own audio mixer for streaming. I have helped someone's tech literacy to the point they no longer need to ask me for help on almost anything. That's a good feeling. It's not all bad.

  • Sawyer Bass
    Sawyer Bass 29 dni temu +2

    Oh man, we all know this feeling. There was one time where I sold a PC to an acquaintance, and he messaged me like 2 years later because after upgrading the CPU and stuff, the boot wouldn't work.
    I was amazed he thought I would help him with issues caused by changes he made years after I sold it to him for like half price.

    • 7F5
      7F5 29 dni temu +1

      "Sorry but youve voided my warranty by changing the components, you're on your own" xD

  • argoneum
    argoneum 29 dni temu +5

    "Where is the exit?" "There, let me show you, come with me." "But how?" "Oh, just walk after me." "Walk? You are walking right now, why can't you just carry me?" "Oh come on, do your part, and I will do mine!" "You are rude, you don't want to help me after all!"
    This is how many of those conversations look. You never want to invest effort in people who don't even try.

  • Jaco van der Walt
    Jaco van der Walt 28 dni temu

    sometimes it felt like we went to family meet-ups, just to fix whatever tech problems my family had. that's after driving almost an hour to a family member's house so we can all hang out again. we all live some time apart from each other
    i don't mind obviously. and will always help mom and dad :-)

  • DrSwolemeister
    DrSwolemeister 28 dni temu

    AMEN, linus. That's how i learned how to do things on my computer since grade school! I was HIGHLY motivated to get X done. Or would just look through the settings to see what can even be fking done! Often times going through the keybinds on a program is the most useful thing I do... Why? Because the programmers usually put what THEY think are the most important tools/functions on there...

  • Brian M.
    Brian M. 29 dni temu

    What i have learned building PCs for family is to agree to what support for said PC looks like after its built. Clearly define when you are done and what state the computer is in when you give it to them and what they should do if they need help with things. Building for older people is generally impossible so I try to go super simple or even suggest they get on a chromebook or something like that. Other thing i do is search their issue on youtube and send them a troubleshooting video rather than fix it myself. That way they learn that they can just search for things. Even if I know the fix I do that.

  • Kataztrophikk
    Kataztrophikk 15 dni temu +1

    my dad gave me a computer when i was 2 and as a kid he allowed me to learn whatever i wanted to do on my computer because he always knew how to wipe and reset it. By the time I was 12 I knew more than him, already watching linus on ncix tech tips lmao XD Now I'm 27.

  • Chinese Takeout
    Chinese Takeout 24 dni temu

    This can be a problem even if someone just knows you built a pc. I’ve been lucky since it’s only been my closest friend asking me for part suggestions, but I’ve known people to make pretty ridiculous asks if other people I knew who are more experienced than I am.

  • Memory Foam
    Memory Foam 5 dni temu

    First PC I built (back in early 2020) was my brother's, I did it for free in exchange for being allowed to use it occasionally. Then I built my own PC, and most recently I built my dad one, which he paid me for. They've all been great learning experiences for me.

  • Tetra Sky
    Tetra Sky 29 dni temu +1

    Had similar result with family as well. Never again. Now I just pretend "I moved on from this and don't work on computer anymore, wouldn't be able to help with anything newer"

  • Ryan
    Ryan 29 dni temu +4

    I work in a tech support role. I have to help people do a massive amount of stuff that should be basic know how. Like the older ones don't bother me I walk them through it and do my best to make sure they understand it. It's the new hire 17 year old kid who doesn't know where the documents folder is that I don't like.

    • Wild Tangent
      Wild Tangent 28 dni temu

      Gen-Z employees have quickly become the most dreaded call in my IT department, because we know it'll be something utterly dumb like "how did you even get hired" stupid.

  • Mystery I Be
    Mystery I Be 28 dni temu

    I spent most of my childhood with my parents often at work (I'm currently 17) and I never had to ask anyone how to fix anything since I would just google it or watch tutorials on PLclip. I taught myself how to install mods for videogames, an entire language (English isn't my native tongue) and other stuff simply by watching PLclip or reading forum posts

  • Michael
    Michael 29 dni temu +2

    Maybe it was because learning to fix things when we were kids (90s era) was much more difficult (basically either experiment with it, or find friends who had found a solution), that we were more keen on learning. Kids these days have answers so easy, they don't even want to look it up. Which seems counterintuitive, but somehow the easier something is to do, the more people want someone else to do it for them with the logic of "if it's so easy, why are you making a big deal of it? Just do it for me okay!" What are the odds that kids these days could handle a cartridge system like the NES? Those things were so problematic we all learned the tricks, like blowing it out and pushing it in gently so it barely made contact (which was also weird, you would think going in all the way would seat it better, but it seems the people who made the game cartridges didn't do the pins well so just a light contact was best). That's all stuff most of us learned through trial and error, and somehow we all came to the same conclusions so we would laugh when we heard someone else doing it like "you figured it out too?!?"

    • Christopher Bownes
      Christopher Bownes 29 dni temu

      Brave new world. Aldous Huxley. All information is readily available, but no one cares.

    • 7F5
      7F5 29 dni temu

      In that sense im quite lucky to have not been born in the oldie tech illiterate group but also not in the super young generation mentioned in the video.

  • penguin32383
    penguin32383 29 dni temu +15

    I am dealing with this situation currently. Built a baller gaming/ streaming PC for a friend, and now am constantly texted questions, most of which are very niche (codecs, specific bugs in games) that I know little about.
    ON THE FLIP SIDE: it can also be bad if you build/ buy a computer for someone, and they don't want to bother you any more, so end up having easily fixed problems that they never tell you about.

    • Iggy
      Iggy 29 dni temu +1

      That's one of the worst thing about helping people out. Just because you know how to build a computer they assume you're also going to be an expert in some obscure software from 1997 that they still use.

  • Knife Ivan
    Knife Ivan 25 dni temu

    I actually loved Vista
    cuz the pain of going through a reinstall about once a month was how I learned about computers
    Id assume these days its rare to accedentaly set default program for .exe files to be opened with notepad
    and yes that includes ALL and ANYTHING youd use to try and change it back, any links to settings, policies or cmd, everything, quite funny

  • Callum Leigh Montgomery

    I kinda agree with not building stuff for family and friends, however, I have for a few very close friends and I also took the time to try and teach them to do stuff themselves, I'm lucky none of my friends expect me to drop what I'm doing to fix there issues.

  • nostalgiatrip1
    nostalgiatrip1 29 dni temu

    I completely agree with the younger gen thing, my niece is the same way. There so many times when I literally told her you know you and your generation have Google right? And this with general stuff like school or life questions. But for the PC I built her so far I get Tech support questions every once in the blue when its really bad which is fine. I personally don't mind building a PC for friends and family and luckily for my case everyone I had for so far are not tech-illiterate.